FAQ's

I ship internationally.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I accept secure payments via Shop, Apple Pay, Google Pay, PayPal, and all major debit/credit cards.

I can accept card payments and exact cash in person at my studio or at live events

Yes! I only accept a few a month. You can fill out a commission form here.

Original Painting Returns

I want you to be delighted with your new painting. If you aren't 100% satisfied, please notify me within 3 days of receiving your artwork. You may return your art in perfect condition in its original packaging at your expense for a full refund (minus shipping costs).

Print Returns

Prints/reproductions are not returnable. If your print is damaged in shipping please contact me.

Refunds (if applicable)

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. You must pay to insure your return for the value of the painting and use a tracking method.

All original artwork and prints are sold under copyright and is the property of Emma Stubbs and may not be reproduced or distributed in any way.

terms + conditions

All artwork represented on this website are created by and for Emma Stubbs unless stated otherwise. All styled images are owned by Emma Stubbs. All images, designs, and downloads are permitted for personal use only and I ask that you give proper credit for anything (products or images) you use for personal use. Commercial use is forbidden. If you’re interested in purchasing a commercial license, please contact me at emma@emmastubbs.uk

links to third party sites/third party services

The Site may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Emma Stubbs and Emma Stubbs is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Emma Stubbs is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Emma Stubbs of the site or any association with its operators.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.emmastubbs.uk

personal information collected

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

how your personal information is used

When you purchase Emma Stubbs’ products and services, we collect billing and credit card information. This information is used to complete the purchase transaction but is held in an encrypted and secure payment processing service (Stripe.com or Paypal). Emma Stubbs has no access to this information.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and/or PayPal), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. 

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

minors

The Site is not intended for individuals under the age of 13.

privacy policy

This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Customer Service policies.

changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

contact us

For more information about our privacy practices or if you have questions, please contact me by e-mail at emma@emmastubbs.uk